Terms of Service

ClinicalHIS platform terms — plain-language summary of the agreement

Last updated: 17 October 2026

These terms summarise the agreement between your healthcare organisation and Claridad Health Solutions for use of ClinicalHIS. The binding documents for each customer are the signed Service Order, the Professional Services and Subscription Agreement (a review copy is downloadable at /legal/dpa), and the Data Processing Agreement, which controls all processing of patient and staff data. This page is a summary; where wording differs, the signed documents prevail.

1. Who we are

ClinicalHIS is provided by Claridad Health Solutions, P.O. Box CT 4835, Cantonments, Accra, Ghana (Company Reg. No. BN099561220). Contact: privacy@clinicalhis.com (privacy and data protection) or security@clinicalhis.com (security).

2. The service

ClinicalHIS is a hospital management platform. Actual modules include patient registration and records, outpatient and inpatient care, electronic medical records, laboratory (LIS), pharmacy and inventory, radiology (RIS/PACS), blood bank, billing and revenue, HR and payroll, and a patient self-service portal. The modules enabled for your organisation are listed in your Service Order and in your tenant configuration.

3. Accounts and roles

Your organisation's administrators create staff accounts and assign roles. Account holders must keep credentials confidential, use the multi-factor authentication provided where it is enforced, and use the platform only for their healthcare organisation's operations. Administrators are responsible for prompt deprovisioning of leavers.

4. Data protection — the DPA controls

All processing of patient and staff personal data is governed by the ClinicalHIS Data Processing Agreement (DPA), available at /legal/dpa with a downloadable copy. Your organisation is the data controller (or HIPAA Covered Entity in the US); Claridad Health Solutions is the data processor (Business Associate). The DPA covers security measures, sub-processors with a 30-day objection right, international transfers (including the intra-group radiology link to clinicalris.com described there), breach notification to you within 48 hours, and exit export and deletion. Hospital administrators accept the DPA on the organisation's behalf at first login and on version changes. Data Processing Agreement →

5. Fees

Fees — subscription, module, per-user, implementation and support — are set out in your signed Service Order. Nothing on this website is itself an offer or a price commitment. Fees for an active term do not change; renewal pricing changes are notified at least 60 days in advance.

6. Availability

We operate the platform with professional care, monitoring and local backups. Unless a signed Service Order states a specific uptime commitment or support response times, no service-level guarantee is offered. Our current, honestly described controls are in the Security Overview at /security.

7. Medical disclaimer

IMPORTANT: ClinicalHIS is clinical decision-support and administrative software. It is not a medical device for autonomous diagnosis and does not replace professional medical judgment. ALL CLINICAL DECISIONS REMAIN THE SOLE RESPONSIBILITY OF YOUR LICENSED HEALTHCARE PROVIDERS. Automated elements (alerts, interaction checks, queues) can be wrong or unavailable; clinical workflows must not assume perfect availability of any single automated feature.

8. Acceptable use

You must not use the service to process data you have no lawful basis to process, to attempt to access other organisations' data, to probe or disrupt the platform's security, or for any unlawful purpose. We may suspend accounts or a tenancy for serious breach, security emergencies, or non-payment after notice, as set out in the Agreement.

9. Intellectual property

Claridad Health Solutions retains all rights in ClinicalHIS and its documentation. Your organisation retains all rights in its data and in every record you export. Your right to use ClinicalHIS is a non-exclusive, non-transferable licence for your healthcare operations during the term.

10. Liability

The Agreement limits each party's liability (typically capped at fees paid or payable in the preceding 12 months, with no coverage of indirect or consequential loss), except where liability cannot lawfully be limited — including for death or personal injury caused by negligence, fraud, or wilful misconduct.

11. Termination and exit

Either party may terminate for material breach unremedied within 30 days of notice. On termination, the DPA's exit terms apply: your full records (patients, clinical data, billing, administrative data) remain exportable for 30 days, after which we delete or anonymise your data within 90 days unless the law requires retention.

12. Governing law

The Agreement and any dispute arising out of or in connection with it are governed by the laws of the Republic of Ghana. The parties submit to the jurisdiction of the competent courts of Ghana sitting at the High Court of Justice, Accra. A signed Service Order may vary jurisdiction for that customer, and mandatory local data-protection provisions in the DPA's country annexes continue to apply to the processing they govern.

13. Changes and contact

We may update these terms for future contracting; changes that affect an active customer relationship are made through the Agreement's amendment process. Questions: privacy@clinicalhis.com · Claridad Health Solutions, P.O. Box CT 4835, Cantonments, Accra, Ghana.